We’re excited that you may choose us to provide your health insurance, and we look forward to serving you. Here are answers to some of the most frequently asked questions.
Once we receive enrollment data from a state health insurance exchange marketplace, we process the information as quickly as possible and mail a payment letter to you as the customer. This payment letter serves as your receipt of enrollment. When everything works smoothly, this should only take about 10 days. However, sometimes processing the data can take time, especially if we need to go back and make sure any of the information is correct. There can also be issues with the initial application that keeps us from being able to process it, which will need to be corrected at your state’s health insurance exchange marketplace. If you’ve been waiting longer than a couple of weeks to receive your letter, you will want to check on the status of your application – either with us or with the health insurance exchange marketplace. See Email Us If It’s More Convenient below.
Once you receive your payment letter, it will share directions for you to pay the first month’s premium. Payment of the first monthly premium is required to start the policy according to the details shared in your letter. You must take this step to activate your policy before your health insurance identification cards (ID cards) can be mailed.
Once your first month’s premium payment is processed, you should expect to receive your ID card in about 10 days. If you’ve waited longer than 10 days for your cards, please follow the instructions to Email Us If It’s More Convenient below. If you’ve paid your premium and need to get care before receiving your ID card, follow the steps for Getting Care without an Identification (ID) Card.
If you have paid your first month’s premium payment and chose a primary care doctor at enrollment, you may get care from that doctor before receiving your insurance ID card. You will need to have that doctor verify your active health insurance coverage with us before providing care. If you need pharmacy assistance with medication, you can also ask your pharmacist to verify your active health insurance coverage and provide your medications if they are in network.
You can make your initial premium payment securely through our online payment website.
Where do you live?
We operate Blue Cross and/or Blue Shield plans in several states and are providing customer service via email through our Anthem Blue Cross Blue Shield brand. Please send your request and identification number (or other personal information) to firstname.lastname@example.org. We will be happy to assist you as soon as we can. If you’ve already received your ID card, please include your ID number and a way to contact you.
If you’ve received your ID card you can register online and go to the Benefits tab to view your benefits. Log in to: